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Customer service in Recruitment. We need to put our money where our mouth is
Read the websites of any ten random recruitment companies. From any country. In the ‘About Us’ or ‘Our Services’ section, you will almost certainly find glowing and poetic prose about ‘customer...
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Guess what? Candidates are customers too!
Last week I blogged on the importance of customer service in the recruitment industry, and how Aquent is surveying customer satisfaction, and rewarding our staff based on customer feedback My story...
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‘Large metallic balls’ or not, customer experience is the pathway to...
It has been a while since I had a really good laugh reading something on the internet, but apparently this item caused me great mirth, because even people on the other side of the office came over to...
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Kiwi Recruiters. Linked In or left out?
During my recent RCSA speaking tour around Australasia I spoke to over 500 Australian and 150 New Zealander recruiters, on the upbeat topic of ‘Riding the Recovery’. I have to admit it was refreshing...
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Kill off the Bikers. Fire unprofitable clients now!
I have nothing against bikers. I had a motorbike myself, until I drove it into a hedge at 60 mph on the way back from the rugby club. Bikers are only an analogy in my tale today, so Rev Heads… take no...
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Recruiters, don’t be sucked into competing on speed and price
Last week I blogged on why so many recruiters have a shallow understanding of what ‘competitive’ in our business actually means. And so how do we thrive in a competitive world? What is the way to...
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You don’t need a candidate care department. You need a candidate care ethos.
‘Candidate care’ in recruitment. “It’s like inviting 100 people to a party at your house and then leaving 95 of them outside in the rain” ‘Candidate care’ in our crazy industry normally means one of...
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Qantas often annoys me. But this time, ‘well done’!
I see a lot of the inside of planes. Lately I have been assessing why I usually fly Qantas, as I have been getting more and more aggrieved at the airlines pricing policy. Seriously, Qantas regularly...
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